User Research
At KaiserUX, we identify your customers’ painpoints and help you address their unmet needs. We summarize findings in elegant, actionable frameworks that will have an immediate impact on your product’s design.
Our toolbox of methods includes:
– Contextual Inquiry
– Mobile Ethnography
– In-depth Interviews
– Journey Mapping
– Persona Development
– Card Sorting
– Workflow Analysis
Testing & Evaluation
KaiserUX offers custom usability testing & evaluation projects, designed and delivered by talented humans. We are a service, not a platform: we collaborate with your team to provide recruiting, study design, facilitation, and analysis.
Our approaches include:
– Qualitative Usability Testing
– Summative/Quantitative Testing
– Agile Usability Testing
– UX Benchmarking
– Tree Testing
– Expert Evaluation
– Cognitive Walkthroughs
– UX Audits
UX Strategy & Design
We focus on solving your business problem by finding the win-win solution for your and your customers. KaiserUX can help shape your UX research program, identifying what you need to study when, and how to best structure your experience.
Our strategic offerings center around:
– Experience Visioning
– Concept Development
– Service Design
– Prototyping
– Information Architecture
– Portfolio Strategy
– UX Competitive Analysis
“I came away with a renewed appreciation for our users.
Nothing compares with seeing and hearing their experiences
in their own words.”